Yes! Every item in our store is handcrafted by skilled artisans across India, including women-led groups, tribal communities, and rural craft clusters.
Absolutely. We prioritize sustainable materials and traditional techniques and our packaging is eco-friendly, recyclable and plastic-free wherever possible.
Yes, we welcome custom orders and bulk inquiries. Please contact us with your requirements and we’ll be happy to assist.
Yes, we offer worldwide shipping. Our handcrafted items can be delivered to most international destinations.
Within India: 4 – 6 business days
International Orders: 10 – 15 business days (may vary depending on location and customs)
We work with reliable logistics partners to ensure your products are delivered safely and on time. You’ll receive tracking information once your order ships.
For International Shipments, we primarily use DHL, FedEx and UPS — all known for their reliable delivery, excellent tracking and careful handling of delicate parcels.
For Domestic Deliveries within India, we work with reputable partners like BLUE DART, DELHIVERY, XPRESSBEES, ECOM EXPRESS AND DTDC to offer timely and secure shipping across cities and rural areas.
By collaborating with these top-tier couriers, we strive to provide you with a smooth and dependable delivery experience no matter where you are in the world.
International customers may be subject to customs duties or taxes, which are the buyer’s responsibility. These vary depending on your country’s import regulations.
Yes. We use minimal, eco-friendly packaging to reduce our environmental footprint while ensuring your products arrive safely and beautifully presented.
Certainly! Just let us know during checkout or contact us after placing your order and we’ll be happy to offer gift-ready packaging.
As our items are handmade, we generally do not accept returns. However, if your item arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll work to make it right.
We take great care in packaging but if your item is damaged in transit, please send us photos and your order details within 3 days of delivery. We’ll assist you with a replacement or refund.
You can reach us via email at support@theretrosia.com or through our Contact page. We typically respond within 12–24 hours.
Yes! We're here to help even after your order is complete. Whether it's care instructions, product questions or feedback — just reach out.
