Shiping Info

Delivery Options

Choose the delivery option that best suits your needs

Express Delivery

Delivery within 1-2 business days.

1-2 Business Days

Standard Shipping

Delivery within 3-5 business days.

3-5 Business Days

Local Shipping

Delivery within 2-3 business days.

2-3 Business Days

International Shipping

We deliver worldwide with reliable carriers

Delivery Time

5-10 business days for most international destinations

Customs & Duties

Import duties and taxes are not included in the shipping cost

Reliable Service

Tracked shipping with leading international carriers

At THE RETROSIA, we take great care in ensuring your handcrafted products reach you safely and on time. This Shipping & Delivery Policy outlines our practices for dispatch, delivery, shipping charges, and related queries.

  1. Order Processing Time
    • All orders are processed within 1–2 business days after payment confirmation.
    • During high-demand periods or for customized items, processing may take longer.
    • You will receive an email confirmation with tracking details once your order is dispatched.
  2. Shipping Methods & Delivery Time

    We partner with reliable courier services such as BLUE DART, DELHIVERY, XPRESSBEES, ECOM EXPRESS, DTDC (for domestic deliveries) and DHL, FedEx, UPS (for international shipments).

    Estimated delivery times:

    • Metro cities: 3–5 business days
    • Other regions: 5–7 business days
    • Remote areas / Northeast / J&K: 7–10 business days
    • International Orders: 10–15 business days (may vary depending on location and customs)

    Please note: Delivery timelines are estimates and may vary due to factors beyond our control (e.g., weather, strikes, festivals, courier delays, customs).

  3. Shipping Charges
    • Shipping charges will be calculated at checkout based on product weight, dimensions, and delivery location.
    • Free shipping may be available on select products as indicated on the website.
    • Additional charges (if any), like packaging for fragile items, will be clearly mentioned before payment.
  4. Serviceable Locations
    • We currently ship across India.
    • Some pin codes may not be serviceable by our courier partners. We will inform you in such cases.
    • For international shipping requests, please contact us at support@theretrosia.com before placing an order.
    • We have currently paused international shipping temporarily. We will update you as soon as we resume the same.
  5. Tracking Your Order
    • Once your order is shipped, we’ll email you a tracking link and courier details.
    • You can also track your order status anytime from the “My Orders” section on our website.
  6. Delays & Failed Deliveries
    • In case of delay or failed delivery due to incorrect address, recipient unavailability, or other issues, our team will reach out via phone, email, or WhatsApp.
    • If the package is returned to us, we can reship it once we confirm the correct address (re-shipping charges may apply).
    • THE RETROSIA is not responsible for delays caused by courier partners, customs clearance (for international orders), or force majeure events.
  7. Damaged or Lost Packages
    • If your package arrives damaged, tampered with, or appears to be lost in transit, please contact us within 3 days of delivery or the expected delivery date.
    • Email: support@theretrosia.com
    • Include: Order ID, photos (if applicable), and a brief description of the issue.
    • We will initiate an investigation and arrange a resolution — either a replacement or refund — depending on the outcome.
  8. Multiple Shipments
    • In some cases (e.g., bulk orders or different artisans), items in a single order may be shipped separately.
    • You’ll receive tracking information for each package.
  9. Contact Us