Return Policy

Returns Made Simple

Not satisfied with your purchase? Our hassle-free return process ensures a smooth experience.

30 Day Returns

At THE RETROSIA, we take pride in the quality and craftsmanship of our handmade products. Your satisfaction is important to us and we strive to ensure a pleasant shopping experience. We hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.

Return Eligibility

We accept returns or replacements only under the following conditions:

  • Damaged or defective product received
  • Incorrect item shipped
  • Product significantly different from description or photos

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customised or personalised products
  • Items damaged due to misuse or mishandling
  • Products returned without original packaging or proof of purchase
  • Products after 3 days of delivery

Other Conditions

Simple process to exchange items for different sizes:

  • You may request a return within 3 days of receiving your order.
  • To be eligible for a return, items must be unused, undamaged, and in their original packaging.
  • Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 1-2 business days to the original payment method.
  • Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 3 days of delivery with photos and a description of the issue.
  • We will arrange for a replacement or full refund, including shipping costs.

How to Return

  • To initiate a return, please contact our customer support at: support@theretrosia.com.
  • Provide your order number and reason for return.
  • We will provide you with instructions on how and where to send your item.

Return Requirements

To be eligible for a return, your item must be:

  • Unworn & Unwashed

    Items must be in original condition

  • Original Packaging

    Include all tags and packaging

  • Within 30 Days

    From the delivery date

  • Proof of Purchase

    Order number or receipt

Return Exceptions

Gift Cards
Intimate Items
Custom Products
Sale Items

How to Return

1
Start Return

Sign in to your account and select items to return

2
Package Items

Pack items securely in original or similar packaging

3
Ship Return

Use our prepaid label to ship your return

4
Get Refund

Refund issued to original payment method

Ready to Start Your Return?

Sign in to your account to initiate the return process

Start Return Track Return